I e-mailed Nortel to tell them that I think their website should not use ALL CAPS BECAUSE IT LOOKS LIKE THEY ARE YELLING AT THE CUSTOMER AND BECAUSE IT IS HARD TO READ.
Well they called back and said that they communicated my comment to the creative team and they are investigating it! I am quite impressed with customer feedback policy relitive to others. All companies should be like Nortel. As for Nortel's products... They leave something to be desired. SIP compatibiltiy and the ability for their phones to operate on other non-Nortel networks come to mind.