The University of Toledo and Kent State University both use a product from SCT Corporation for registration and student records. They both call it web for students. I wanted to suggest a feature for the service, but Kent State couldn’t help me so I decided to call SCT. I went to SCT’s website, but for the first 10 minutes I tried, I got “Document returned no data”. I found their number on the internet using Anywho.com and a whois to see what state. The first time I called they transferred me to the Employee Help Desk number which referred me to the OPUS web site (Online Password Utility System). I went to the website and it worked, so I tried their homepage again. After about 50 redirects I got to their fixed height and fixed width homepage. I got a phone number (1-800 this time) and called that. They transferred me to the “access center advanced call processing unit” [which I first wrote down without the advanced which has an acronym ACCPU (ass poo), kind of funny (hysterical)]. They mention the “Action Line” in the recording, which is also quite humorous.
The actual web for students system is quite poor. You can’t use Safari, It has java-scripted session expiration, doesn’t remember semesters or campuses, and (the feature I requested) doesn’t have the ability to e-mail you when a class becomes available. Oh, and its all based on forms and POST so back and forward buttons make the page self-destruct.
That’s my adventure and experience with SCT.