Cable Modem

Status	Signal	Addresses	Configuration	Logs	Help

Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.1.8-SCM02-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Serial Number: 317001023802062505040011
Firmware Build Time: Apr 22 2009 12:15:22

This page provides an overview of the Modem Configuration Manager, and brief troubleshooting information. The help here is applicable only to the Cable Modem functionality.

The Modem Configuration Manager is divided into several pages, each with a unique purpose. To access any one of these pages, click on the appropriate link at the top or bottom of each page. To update the information while viewing these pages, press the Refresh button on your browser.

Name	Purpose
Modem Status	The Modem Status Page provides information about the startup process of the Cable Modem. When you first access the Cable Modem, this page is displayed. The last line of the Modem Status Page gives the status of the Cable Modem. Under normal conditions this should read "Operational". If the last line does not read "Operational", a Standard Checkup should be performed.
Modem Signal	The Modem Signal Page provides information about the connection between the Cable Modem and the cable company.
Modem Addresses	The Modem Addresses Page provides information about the network connection between the Cable Modem and your computer. Also, it provides details about the connection between the Cable Modem and the service provider's computer systems.
Modem Configuration	The Modem Configuration Page provides information about the current configuration of the Cable Modem.
Modem Logs	The Modem Logs Page provides diagnostic messages generated by the Cable Modem. It is intended for use by a qualified technician.
Modem Help	The Modem Help Page provides information about how to troubleshoot the Cable Modem.

Cable Modem Standard Checkup
Check to make sure that the coaxial cable connecting your Cable Modem to the cable wall outlet is connected, and that the screws have been tightened. Check to make sure that the power cord on the Cable Modem is plugged into a wall outlet, and that the Power light on the front of the Cable Modem is on. Check to make sure that the 10/100BaseT Ethernet cable between the Cable Modem and your computer is connected, and the connectors are locked in place. Check to make sure that the Send, Receive, and Online lights on the front of the Cable Modem are on or blinking. If the lights are off and do not blink, reboot the modem by disconnecting and reconnecting the power plug in the back of the modem. Please consult the Cable Modem User Guide for additional information.

Cable Modem Standard Checkup

Check to make sure that the coaxial cable connecting your Cable Modem to the cable wall outlet is connected, and that the screws have been tightened.
Check to make sure that the power cord on the Cable Modem is plugged into a wall outlet, and that the Power light on the front of the Cable Modem is on.
Check to make sure that the 10/100BaseT Ethernet cable between the Cable Modem and your computer is connected, and the connectors are locked in place.
Check to make sure that the Send, Receive, and Online lights on the front of the Cable Modem are on or blinking. If the lights are off and do not blink, reboot the modem by disconnecting and reconnecting the power plug in the back of the modem.
Please consult the Cable Modem User Guide for additional information.